Louise was instrumental in facilitating and driving the change management around our global CRM program. A highly visible and complex program spanning 10 lines of business across the globe. This program resulted in a large impact to the day to day activities of almost 3000 capital markets sales, research, and banking employees. Needless to say the change management piece around this was monumental and would not have been possible without Louise. Her ideas, organization, and facilitation in all aspects of the change management process ensured we hit timelines and had a smooth adoption.